The Importance of a Disaster Recovery Plan

You insure your car, your house, even your pet. These measures are taken to protect your valuables from disaster. With data, not only do you have to have it insured (backed up using tapes, hard drives, cloud servers, etc), but you also need to have a Disaster Recovery (DR) plan in place that has been tested for reliability to assist your organization should a disaster occur.



What would it be like if your ecommerce organization’s website crashed for four days? Sounds horrifying right? Well, recently American Eagle® Outfitters experienced a system failure that lasted an unprecedented four days (followed by an additional four days of technical glitches)

An article from CIO Magazine recounted that American Eagle’s website went down when “atypical and concurrent failures [occurred] with IBM’s hosting servers and back up plans as well as with Oracle’s Data Guard utility program.” I’m not saying that websites don’t have their occasional hiccups, but four days is a massive detriment for a company whose ecommerce site is a large part of their business model.

The article quoted Brian Walker, a Forrester Research principal analyst urging other organizations to look at American Eagle as an example. “Get your responsibilities, processes and systems together now, test them, and correct as needed. Having a clear plan in and of itself will pay huge dividends in the event something happens.”

Senior Help Desk Associate at NSK Inc, Alex Straffin echoes the same sentiments. “Any type of Disaster Recovery plan needs to be tested in every way possible BEFORE the disaster actually occurs.” Many clients utilize NSK’s Backup and Disaster Recovery (BDR) solution that is managed by NSK. “We virtualize all of those clients’ servers off-hours for assurance as part of our ongoing BDR model,” says Straffin.

Straffin also notes:

DR plans are becoming more necessary as electronic business and ecommerce continue to expand. This is especially important if your site does not have any failover or redundant server configurations, and you are running high dollar, enterprise level ecommerce websites. A good DR plan will also include periodic verifications to assure that over time, your overall disaster recovery plan remains valid and ready to be put into action if needed.

The Bottom Line

As they say in the Scouts “Always Be Prepared.” Have a DR plan in place, that has been thoroughly tested, so should a disaster strike (knock on wood), you will know exactly what to do to reduce or eliminate downtime.

NSK Inc IT Associate Receives CCENT Certification

For Immediate Release

NSK Inc IT Associate Receives CCENT Certification

Associate at Boston-based IT Consulting firm is now certified in small network implementation and management

Boston, MA, March 17, 2010 – One of NSK Inc’s IT Associates, Michael McGowan, recently announced that he has received the CCENT™ certification from Cisco®. CCENT, short for Cisco Certified Entry Networking Technician, validates skills in installing and managing small enterprise network systems, and is a stepping stone towards the Cisco Certified Network Associate (CCNA®) certification. McGowan’s new credentials demonstrate his knowledge and experience in data networks, IP addressing, wired and wireless networks, and network security in the small enterprise sector.

McGowan states “It took me about four months to prepare for the exam.” His efforts have paid off immensely. “Having a CCENT certification will help me provide better support with internet/networking, troubleshooting, and configurations for NSK and its clients.” Although time consuming, McGowan says, “The experience was totally worth it, as it is the largest industry-wide certification.” He will spend the next four months working towards his CCNA certification.

McGowan isn’t the only NSK member who is Cisco certified. Ben R. Howard, a Senior IT Associate, holds his CCNA certification. Howard says that “Having the CCNA Security certification ensures that NSK meets the standards set forth by Cisco to have an understanding not only of how to configure a range of Cisco products, but to recognize security issues and how to effectively configure and deploy the devices to address the issues.” NSK Inc is consistently expanding their knowledge base, and with two employees now Cisco certified the company can manage a multitude of network systems for their growing client base.

About Cisco Systems

Cisco, (NASDAQ: CSCO), the worldwide leader in networking that transforms how people connect, communicate and collaborate, this year celebrates 25 years of technology innovation, operational excellence and corporate social responsibility. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

About NSK Inc

NSK Inc is a leader in information technology consulting, with a focus on IT management for SMB companies. Headquartered in Boston, MA with an additional office in Palo Alto, CA, the company offers a wide array of IT services for business driven information challenges. They provide service and support for small and medium-sized businesses and groups working within large organizations. NSK Inc also creates custom software products for investment banks, equity management organizations, and other specialized industry areas. For more information, please visit www.nskinc.com.

Press Contact

For more information, please contact:

Cathie Briggette

NSK Inc.

(p) +1 617 303-0480

(e) cathie@nskinc.com

NSK Inc Associate Getting CISSP Certified!

Ben. R Howard, a Senior IT Associate at NSK Inc recently took the CISSP Certification Exam and passed, placing him among roughly 64,000 other IT professionals in the world who have the certification.

The CISSP (Certified Information Systems Security Professional) is a highly prestigious certification that requires a massive amount of training and credentials in order to be considered to even take the exam.

CISSP candidates must have at least five years of experience in information security as well as experience with two of ten domains of security before they even apply. They then have to train and prepare for a sixty page exam that lasts for six-hours.

Those who pass receive the certification. A CISSP Certified Associate knows how to formally manage an all encompassing security program. The CISSP credential is a testament to the years of experience, knowledge, and competency of information systems, these personnel have achieved.

Howard hopes to broaden NSK’s ability to provide security services to its clients with his new certification. Having a CISSP Certified IT Associate, will only help NSK Inc move forward as a premier consulting firm in Boston.

Enterprise and Architecture: Scalable Software

"Scalable software doesn’t blink when you add 10 users, doesn’t slow when you add 200,000 records, and won’t crash when you request from NSK 20 more features than it is currently doing."

Sometimes, “enterprise” software is simply software that has enough features for a large business. Microsoft SQL Server Enterprise is feature-filled. An average developer, faced with the challenge of writing a complex application, may believe “enterprise” means complex. But to a good developer, “enterprise” simply means “scalable”. Software which scales, expands as it is required to do so.

Enterprise means that when you program good user security on a database in accounting, and then put a similar database in another department, the two will be able to talk to one another, while still using that good security (instead of, in spite of that security).

Enterprise means that “3/14/2008” means “March 14” in New York, yet won’t crash a server in London because there’s no third day of the 14th month. Truly Enterprise software requires very high quality architecture—it needs a careful design, which is documented, and which has been well considered. Software which is architected, or designed, to be scalable, has three very important features.

Scalable software can talk to other software easily. Scalable software can be expanded easily. And scalable software is faster than it needs to be, or as fast as is presently possible with technology. Almost all the big buzzwords in business technology have to do with scalability.

Written by Keith Mitchell, Senior Developer at NSKinc

Preventing Computer Viruses

Far too many company and household computers become infected with viruses annually, and the affects of these infections can be devastating to the user. Since there are so many ways a virus can enter your computer’s system, it’s important that you know how to block off those entrances. Here are several ways to decrease the chances of your computer becoming infected:

-Don’t solely rely on anti-virus software, although you should have it installed. Be sure to update often to detect and protect your computer from the most recently created viruses.
(It also doesn't hurt to install a spyware, malware, and adware removal application)
-Read the headlines. Stay on top of the news to educate yourself about new viruses.
-Try not to open an e-mail attachment until you are sure it is safe. Make sure you know the person or why it may be sent to you.
-Once again, surf the web for news about viruses so you know common subject lines and file extensions relative to those viruses.
-Disable automatic attachment viewing in your e-mail settings.
-Set your Word and Excel settings so that Macros are disabled when a file is opened up for viewing.
- Use search engines that are well-known for generating results relevant to search terms. A site is probably safe if a lot of people have linked to it, but keep in mind that this isn’t always the case. This way, your chances of being directed to a site that hosts a virus is less likely.
-Make sure you set your security settings to ‘high’ in your web browser.
-Try to avoid downloading free applications from unverifiable websites.
-Configure your settings so that you can always view file extensions.
The following are examples of file extensions to be suspicious of when they show up in e-mail:

ADE, ADP, BAS, BAT, CHM, CMD, COM, CPL, CRT, DLL, EXE, HLP, HTA, INF, INS, ISP, JS, JSE, LNK, MDB, MDE, MSC, MSI, MSP, MST, OCX, PCD, PIF, POT, REG, SCR, SCT, SHB, SHS, SYS, URL, VB, VBE, VBS, WSC, WSF, WSH

It is easy to tell yourself you will regularly take these measures to maintain your computer security and implement virus protection, but it is also quite easy to forget. This is often how viruses end up finding their way into your computer.

Written by Melissa Cocks

The Importance of Having a Business Continuity Plan

What would happen if your data was lost or you lost internet for the day? If a hurricane hit and your information was gone, would you be able to continue performing your everyday business tasks? If not, how long would it take to recover your business? These questions are overwhelming, but important to ask yourself when it comes to threats to your business.

Whether you are the CEO or the CIO of your company, it is important to acknowledge the value of having an established business continuity plan. It is difficult to believe that something drastic enough to disrupt your everyday business activities could take place, but it is often when we assume things could never happen to us that they do.

Many U.S. companies encounter computer system failures annually. A lot of these failures last for over a day, which can significantly affect profit and customer relationship management (CRM). Also, it has been found that many businesses do not have a plan in place in case a disaster was to occur. That being said, there could be an even greater impact if disaster struck because many businesses depend on each other to operate efficiently and profitably. The potential domino effect that businesses would experience in the worst case scenario would be devastating.

On a lighter note, let’s just say that your email server was down for a day for whatever the reason may be. You might say, “But we could use the phone.” That is true, but consider how heavily businesses depend on databases, and rightfully so. Using them is easier and faster than going through a Rolodex of contacts, and they organize every piece of information regarding a single contact. You are going to want to make sure you have a plan in place and also seek help from IT professionals or an IT team in order to lessen the impact of disruption.

Assessing how vulnerable you are to being impacted by disaster or data loss is an important step in planning for business continuity. Here are a couple of questions that may make you think about how important a continuity plan is to your specific business:

-What activities are most important to your business?
-Can you survive without them or do you have an alternative?
-How much of your business’ productivity depends on computers/databases/internet?

Chances are that you feel concerned if you have not already established a plan, which isn’t surprising since most of America’s businesses rely on computers. Here are some steps you can take to make sure you are prepared in the case of disruption:

-Identify important roles in your company (who plays a crucial role in everyday business? If a certain person in your company was to no longer be there, would you have a backup?) Include solutions in your plan.

-Identify places for equipment rental and back-up supplies

-Implement off-site data backup or seek IT support/IT consulting

-Map out an alternate location (where would you move offices to temporarily if needed?)

-Have this plan set in stone

Additionally, you need to be sure every employee is informed of the plan, so it would be a good idea to conduct information sessions or send out newsletters regarding the business continuity plan.

Written by Melissa Cocks

The Need for IT Support

by Art Gib

When you use anything electronic, whether it's one computer or a cell phone at home, or whether you are a businessman with a whole network of computers, chances are at one point or another you will need technical support. It doesn't matter if you live in Boston or LA, the need for technical (IT) support will probably come up.

Basically, IT support is available to people and companies who need help solving a technical problem with their electronic device. The companies who offer IT support don't usually offer training, rather they work with the customer or client until the problem has been solved. The IT guy is well trained to handle your electronic malfunctions, which is a good thing because most of us have very limited knowledge of the inner working of electronics. We rely on them, but we don't fully understand them; the IT guy does.

Now, for the stay at home mom in Boston or California, or wherever, it might be necessary to call technical support a couple of times a year, but the businessman may need the help much more frequently. Most companies that offer technological products have a support system that comes with it. For example, if you go through Qwest for the internet, you can call Qwest support to get the answers to your problems. But for a businessman, calling Qwest isn't the solution. You need an IT support team because having the right amount of help in your IT department can save you time and money. It also frees up the time for your IT employees to work on ways to help your business.

A good IT support company in Boston will help you reduce the management costs of your IT department, will be able to help you use technology more efficiently, help you with data storage and recovery, and, of course, support the IT managers of your company. IT support doesn't only mean solving a problem on your computer. It also means freeing up the time of your regular employees by doing necessary infrastructure changes without them. For example, software needs to be updated frequently, and the updates can take time. A good IT support company will do the updates and installations of the software for you.

Don't sell yourself short by not having a good IT support center. Your employees can work more efficiently, making better use of their time, if they have a decent support network behind them. Your business will feel the benefits of a good network.

NSK Inc. offers IT support in Boston and San Francisco.

Art Gib is a freelance writer.

IT: The Secret Weapon of Competitive Business

By Art Gib

Apr 9, 2009

Information Technology or IT as it has been aptly nicknamed is the culmination of every aspect of business that incorporates computers. Essentially IT cover the spectrum of business needs from data storage and backup to building and maintaining computer networks to providing hosting and web services to developing customized software solutions and providing help desk support for business. In today's competitive marketplace IT solutions are the lifeblood of industry that keep small, medium and large businesses in business.

IT support is among the fastest growing industries, with the advent of newer and faster technologies that are designed to exchange more data quickly and store extraordinary amounts of information the need for IT service providers has steadily increased over the past decade. There are now in the United States over 1.6 million people working in the IT industry. Projections for employment growth are between 18 and 26 percent for all IT related employment by 2014.

With customized solutions available and the growing need for qualified technicians the IT industry has expanded to service not just large corporations that house hundreds of employees and network the entire office together through a system of servers, firewalls, and exchange interfaces, but the small and mid sized business is also experiencing the need for IT solutions that handle any computer related quandary such as web hosting or spam filtering or even the scaled down networking of three or four computers into a single server so that interoffice information can easily be shared with each employee.

The question posed to the small and medium sized business is one of cost effectiveness in finding an IT service provider that can meet the growing needs of small business and offset the expense of hiring a staff IT specialist. Some business owners are under the impression that IT can be handled by an existing employee that services the companies limited IT needs in addition to their other duties.

This thought process may be detrimental to the small business owner as technological advances require continued training and experience with emerging technology that the layperson does not understand. It is one thing to connect a computer to the Internet, but quite another to effectively network and entire offices exchange server and data storage.

Selecting the right IT solutions provider shouldn't be a difficult or costly prospect. With a little research business owners can find an IT provider that has the knowledge and experience to effectively and efficiently enhance business performance, keeping both small and medium sized businesses competitive with larger corporations.

NSK Inc is an information technology consulting company offering IT support in Boston and IT support in San Francisco.

About the Author
Art Gib is a freelance writer.